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At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help!
 

The candidate will primarily serve as a resident expert responsible for developing, implementing, and maintaining import/export compliance policies, procedures, and related systems with the objective to improve Ouster’s import/export operations efficiency and compliance. The Global Logistics & Trade Compliance Director will play a critical role in mitigating risks and costs associated with Ouster's global import/export operations. The candidate will work with related Ouster business functions and stakeholders, across multiple jurisdictions, to drive and deliver exceptional service and compliance, ensuring uninterrupted Customs and Supply Chain operations

Responsibilities:

• Partner closely with Supply Chain team members to troubleshoot, unblock, and improve logistics operations.
• Work cross-functionally with other teams in supply chain, finance, and operations to explain and enhance logistics operations, systems, and data.
• Manage effectively and independently day-to-day Ouster’s Import / Export Compliance Operations.
• Evaluate import/export compliance requirements such as HTS, PGAs, and ADD/CVDs on products and components. Such products primarily include automotive components, electronics, machinery, finished goods, and various materials.
• Maintain Ouster’s Customs recordkeeping program as required by CBP.
• Manage Ouster’s Customs Broker as needed.
• Administer Import Licenses, Article 23 for Netherlands and others as needed and defined.
• Provide Customs valuation expertise and support for other related programs such as Customs Reconciliation
• Where necessary, work with internal Ouster stakeholders, including engineering, etc. to obtain the information required to ensure accurate classifications are assigned to Ouster's products, while maintaining organized records of such supporting information.
• Develop classification decision rationale for various product types to improve efficiency in classification while maintaining accuracy.
• Assess the consistency of existing classifications across the different Ouster commodities.
• Identify and record applicable PGA requirements based upon product classifications.
• Train other team members and new hires on import compliance matters.
• Develop, implement, and maintain corporate policies and procedures, including Ouster's Customs Compliance Manual.
• Audit and review Customs duty payments and manage customs drawback/reclamation process as needed
• Oversee Global Logistics Operations; directly managing the 3PL that services North American, EMEA and APAC markets
• Source, negotiate and engage with Domestic and International shipping carriers, both prospective and existing. 
• Design, implement, manage detailed onboarding plans for new and existing fulfillment partners / 3PL
• Develop and implement new processes for transportation efficiencies
• Educate and train others to ensure an operational understanding of the laws, regulations, policies, and procedures that govern their area of responsibility relative to domestic and international logistics.
• Works with Sales,  Finance, Supply Chain when developing the global distribution roadmap and planning transition of freight opportunities for current and new business.
• Help build metrics and KPI’s to drive carrier cost savings and service improvements
• Develop, write, and publish processes and procedures in the logistics and freight management area to ensure consistent practices relevant to today’s business and industry throughout the supply chain and organization; ensure materials and documents are up-to-date and easy to access.
• Ensure supply chain and logistics teams are equipped with the tools and information to perform their jobs consistent with departmental standards of operation.
• Responsible for all fulfillment operations and hitting revenue targets
• Responsible for customer OTD and hitting KIP targets

Requirements

• 10+ years of Global Logistics & Import Compliance experience, preferably in the automotive and/or electronics space.
• BA/BS degree or relevant experience and/or evidence of exceptional ability.
• Strong experience in import classification, in-depth understanding and command of U.S. Harmonized Tariff Schedule, and preferred experience classifying products across multiple jurisdictions.
• Strong understanding of Global Customs regulations.
• Ability to drive complex, cross-functional projects including setting scope, reaching consensus, execution, and presenting results.
• Detail-oriented and highly organized. 
• Patient and thoughtful; able to perform under pressure and simultaneously manage multiple priorities. 
• Experience applying classification, country of origin, and trade preference knowledge/decisions to support import/export operations.
• Ability to write, speak, and present effectively and persuasively.
• Self-driven initiative to gain and share a broader knowledge of supply chain.
• Experience with Excel and MS Office Applications
• Familiarity with maintaining trade master data in NetSuite (ERP)systems and related databases.
• Experience interacting with global Customs and other government agencies.
• Must possess extensive knowledge of supply chain Logistics operations and a proven record of process improvement inclusive of modeling techniques in a growth organization. 
• Understand transportation methods, freight options and network opportunities.
• Experience managing and working with global 3PL

We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.

Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.

About Ouster: At Ouster, we are pioneering the future of Physical AI by redefining the capabilities of deep learning. Through our groundbreaking digital lidar solutions, including the Ouster Gemini perception platform and BlueCity smart city applications, we deliver the critical intelligence needed to build a safer and more efficient world.
 

The Opportunity: We are seeking a seasoned hands-on, technical leader to manage a front-end development team. This role requires an individual who is not only a skilled manager but also an expert-level coder, spending approximately 60% of their time on hands-on coding and architecture. You will be leading our team experienced in creating high performance 3D visualization of lidar and object detection data streamed live from installations around the world, representations of advanced analytics data beyond standard charts, and the configuration of complex applications working on data in 3D. To get a better understanding of the applications you will be working on check out the following links:

https://ouster.com/products/software/gemini 

https://ouster.com/products/software/bluecity 

https://ouster.com/products/software/ouster-studio

You will be responsible for leading the delivery of multiple projects across different use cases and verticals, ensuring that our user interfaces are high-performing, scalable, and intuitive. In addition, you will also manage our UI/UX experts, translating design concepts into a seamless user experience.

Key Responsibilities:

• Technical Leadership & Hands-On Development:
  • Lead the front-end development team by example, dedicating a significant portion of your time to writing high-quality code.
  • Serve as the technical expert for the team, providing guidance on software architecture, best practices, and code reviews.
  • Design and implement scalable and performant front-end solutions for various applications and use cases.
  • Drive the engagement with Ouster customers through which the UX designers in the team would be able to learn customer use cases based on which mock ups and wire frames will be created.
• Team Management & Mentorship:
  • Manage and mentor a team of front-end developers and UI/UX designers, fostering a culture of technical excellence and continuous improvement.
  • Oversee the work of our UI/UX experts, ensuring a strong collaboration between design and development.
  • Conduct code reviews, provide constructive feedback, and guide team members in their professional growth.
• Project Delivery & Strategy:
  • Lead the planning and execution of multiple front-end projects, ensuring on-time delivery while maintaining high standards of quality.
  • Collaborate with product managers and other stakeholders to translate product requirements into technical specifications and a clear project roadmap.
  • Identify and mitigate technical risks, ensuring the long-term health and scalability of our front-end systems.
• Cross-Functional Collaboration:
  • Work closely with backend teams and other engineering leads to ensure a cohesive, full-stack approach to product development.
  • Communicate technical concepts and project updates clearly and effectively to both technical and non-technical audiences.

Required Skills & Experience:

• Proven Leadership: A minimum of 3 years of experience managing a front-end team that has successfully delivered multiple projects for diverse use cases.
• Technical Expertise: Minimum of 10 years of experience delivering modern browser-based applications.
• Expert-Level Coding:
  • Fluency in one or more modern front-end frameworks, with a strong preference for React.
  • Expert-level coding skills in JavaScript, TypeScript, and Python.
  • Proven ability to review committed code and to provide valuable feedback.
• Design & UI/UX:
  • Familiarity with design tools such as Figma and a deep understanding of core design principles.
  • Experience in translating complex UI/UX designs into functional and intuitive user interfaces.
• Broader Technical Understanding:
  • Comprehensive understanding of the front-end toolchain (e.g., Webpack, Babel, npm).
  • A good understanding of the rest of the stack, including APIs, databases, and cloud infrastructure (e.g., AWS, GCP).
  • Extensive experience implementing UI test frameworks (e.g. Playwright, Selenium, Puppeteer)"
• Problem-Solving: Strong analytical and problem-solving skills with a track record of tackling complex technical challenges.

Nice to Have:

• Experience working with 3D renderings, point cloud data, or products related to 3D visualization.
• Knowledge of the lidar, perception based products or robotics.

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help!

We are looking for an Optoelectronics Packaging Design Engineer to design and develop our IC packaging solutions. We are seeking an adaptable, well-organized engineer who can work between hardware, manufacturing, systems, IC and operations to drive our packaging development. The role is San Francisco based and will include some travel.

RESPONSIBILITIES

• Lead the design, simulation, and development of high-performance IC package designs and chip carriers to meet product and qualification requirements.  Own each IC package end-to-end.
• Work closely with across hardware engineering disciplines to design best-in-class package assemblies for advanced laser and opto-electronic ASIC chips operating in harsh environments.
• Work closely with the manufacturing engineering and quality teams to ensure a seamless transition from prototype to high-volume production.
• Define and execute test plans for package/system level reliability.
• Conduct failure analysis to drive continuous improvement
• Support yield analysis and drive improvement/corrective actions for silicon process and microelectronic assembly.
• Manage vendors, including sourcing, vetting, quoting, design for manufacturing (DFM), and low-volume order placement of diverse components such as substrates, epoxies, coated glass, PCBAs, and tooling.

 BASIC QUALIFICATIONS

• 5+ years in Semiconductor Package/Process Development or 2+ years with a relevant masters degree. 
• Proficiency in 3D CAD (e.g., SolidWorks) and FEA simulation tools (e.g., ANSYS).
• Hands-on experience with automated high-accuracy die bonding, wirebonding, and active optical alignment systems.
• Experience with multi-layer ceramic, CMOS image sensor, BGA packages, and organic substrates
• Experience in wafer level processing (dielectric thin film deposition, RIE silicon processing, wafer-to-wafer bonding, spin coat/lift-off processing, wafer dice and test)
• Working knowledge of Failure Analysis tools such as X-ray, 3D interferometry, DIC microscopy, SEM, cross-section, destructive testing, etc…

BONUS QUALIFICATIONS

• Bachelor's and/or Master's degree in Materials Science, electrical engineering, mechanical engineering, or related field
• Experience with optical systems 
• Experience with ATE package test environment
• Experience with statistical analysis for volume production processes
• Experience in automated micro electronic and photonic assembly processes (wafer inspection, high accuracy epoxy/solder die attach, wire bonding, vision inspection, glob top/underfill dispense)
• AEC-Q100 or related automotive qualification experience

We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.

The base pay will be dependent on your skills, work experience, location, and qualifications. This role may also be eligible for equity & benefits. ($130,000 - $200,000)

Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.

About Ouster

At Ouster, we are pioneering the future of Physical AI by redefining the capabilities of deep learning. Through our groundbreaking digital lidar solutions, including the Ouster Gemini perception platform and BlueCity smart city applications, we deliver the critical intelligence needed to build a safer and more efficient world.

Job Summary

We're looking for a dedicated Software Development Engineer in Test (SDET) to take complete ownership of our integration testing framework. This role is a pivotal link between our development and quality assurance teams, focusing on building a robust, scalable, and automated testing infrastructure. You'll be the champion for testability, ensuring new code is designed with testing in mind and that our products are rigorously validated before release. This is a hands-on role that requires a strong technical background and a passion for quality.

Key Responsibilities

• Integration Framework Ownership: Be 100% responsible for the design, implementation, and maintenance of the integration testing framework. This framework will serve as the primary tool for validating new features and system-level interactions.
• Bridging the Gap: Serve as the primary liaison between the development team and manual testers, translating manual test cases into automated scripts and providing technical guidance on test strategy.
• Architectural Guidance: Work closely with the development team to ensure new feature implementations are designed with strong testability as a core requirement. You will gate features based on the architectural design's ability to support comprehensive integration testing.
• Feature Awareness: Maintain deep knowledge of upcoming features and new development work, allowing you to proactively design and prepare the necessary testing infrastructure.
• Test Implementation & Management: Manage the backlog of integration tests to be implemented and be a hands-on contributor, writing, running, and debugging test cases. You will also oversee the delivery of the testing framework for use by other team members, including manual testers.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 5+ years of proven experience in designing and implementing automated integration testing frameworks.
• 5+ years of professional experience and expert-level proficiency in Python
• 1-2 years of working knowledge of C++ 
• Experience with GUI test automation frameworks (e.g., Qt Test, Squish, Selenium, Playwright).
• A proactive and self-starting attitude, with a demonstrated ability to take ownership, drive tasks to completion, and make things happen with minimal supervision.
• Experience with testing methodologies, tools, and best practices.
• Excellent communication and collaboration skills, with the ability to influence technical decisions.
• Strong problem-solving and analytical skills.
• Experience with continuous integration/continuous deployment (CI/CD) pipelines.
• Hands-on experience with CI/CD pipelines and tools, particularly Jenkins.
• Proficiency working in a Linux environment.
• Experience with containerization technologies like Docker.

Preferred Qualifications

• Experience with Rust as a replacement for C++ is highly desirable.

About Ouster: At Ouster, we are pioneering the future of Physical AI by redefining the capabilities of deep learning. Through our groundbreaking digital lidar solutions, including the Ouster Gemini perception platform and BlueCity smart city applications, we deliver the critical intelligence needed to build a safer and more efficient world.

The Opportunity: We are seeking a highly analytical and empathetic UI/UX Engineer to join our development team. In this pivotal role, you will be instrumental in bridging the gap between complex customer workflows and intuitive, efficient user interfaces for our software tools and products. You will deeply analyze how our customers use our products today, identify pain points and opportunities, and translate those insights into clear, actionable UI/UX mockups that would guide our engineering teams. This is a unique opportunity to directly shape the user experience of cutting-edge lidar technology.

Key Responsibilities:

• Workflow Analysis & User Research:
  • Conduct in-depth analysis of existing customer workflows within our current software tools, identifying usage patterns, inefficiencies, and areas for improvement.
  • Plan and execute comprehensive user research activities, including interviews, usability testing, surveys, and contextual inquiries, directly engaging with a diverse range of Ouster customers and internal stakeholders.
  • Develop user personas, journey maps, and empathy maps to thoroughly understand user needs, motivations, and pain points.
  • Collaborate closely with Field Application Engineers, Sales AEs, Product Managers and Engineering to understand business objectives and technical constraints related to customer workflows.
• Mockups Generation & Documentation:
  • Create detailed wireframes, mockups, user flows, and interactive prototypes to illustrate proposed design solutions and user interactions.
  • Translate research findings and workflow analyses into clear, concise, and actionable user stories and UI/UX requirements for development teams.
  • Document user interface specifications, including layout, navigation, interaction patterns, and visual design elements, adhering to our design system.
  • Prioritize features and enhancements based on user impact and business value.
• Design & Best Practices:
  • Apply industry best practices in UI/UX design, human-computer interaction (HCI), and usability principles to all design recommendations and requirements.
  • Stay ahead of emerging UI/UX trends, tools, and technologies, advocating for their strategic adoption where appropriate.
  • Contribute to the evolution and consistency of Ouster's design system and component library.
• Collaboration & Communication:
  • Act as a strong advocate for the user throughout the product development lifecycle.
  • Present research findings, design concepts, and requirements to cross-functional teams (engineering, product, sales, FAEs) and gather constructive feedback.
  • Facilitate workshops and design sprints to foster collaborative problem-solving.

Qualifications:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Cognitive Science, Computer Science, or a related field.
• 3+ years of professional experience as a UI/UX Engineer, UX Researcher, or Product Designer, with a strong portfolio demonstrating expertise in user research, workflow analysis, and requirements generation for complex software applications.
• Proven experience in conducting qualitative and quantitative user research methods (user interviews, usability testing, surveys, A/B testing).
• Demonstrated ability to translate complex user needs and business requirements into clear, actionable UI/UX specifications and design artifacts (wireframes, prototypes, user flows).
• Proficiency with leading design and prototyping tools (Figma, Sketch, Adobe XD, or similar).
• Strong understanding of interaction design principles, usability heuristics, and information architecture.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and research findings effectively to technical and non-technical audiences.
• Self-motivated, highly organized, and able to manage multiple projects simultaneously in a fast-paced environment.
• Good understanding of front-end development technologies (React / Angular. HTML, CSS, JavaScript) to better communicate with engineers.

Nice to Have:

• Familiarity with lidar technology, 3D data visualization, or geospatial applications.
• Experience working in an Agile/Scrum development environment.

 At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help!
 

About Ouster:

Ouster is a Physical AI company building autonomy enabling lidar sensing technology and software solutions. Through our core offerings, we are driving generational innovation cycles in industrial automation, autonomous vehicles, security systems, and smart cities. We have a market-leading product line of lidar sensors and are expanding our offering to include perception software that makes 3D lidar data actionable to our customers.

We believe our 3D lidar technology will serve as the foundation of tomorrow’s infrastructure, improving the capabilities of nearly every device or team that currently depends on cameras. Ouster is publicly traded on the NYSE, with an annual revenue run rate of over $100M and growing rapidly.

About the Role:

We are hiring a Growth Marketing Manager to take full ownership of our lead generation and nurturing efforts. This person will be directly responsible for developing and executing strategies that deliver high-quality, sales-ready leads across all relevant channels.

Your primary mandate is to generate and nurture leads with clear revenue potential, ensuring that when passed to sales, there is high confidence in their readiness and quality. This includes not just attracting prospects, but designing and executing multi-touch nurture campaigns, guiding follow-up strategy, and building the systems that make all of this scalable and repeatable.

You will operate across the full spectrum of marketing tools and tactics: digital channels like the website, email, webinars, newsletters, social media, and third-party forums, as well as field tactics like events and trade shows. This is a highly cross-functional and execution-heavy role that touches content, systems, operations, and sales alignment.

We know that great candidates may not check every box we’ve listed, and we value diverse experiences and perspectives. If you believe you have the skills, mindset, and drive to succeed in this role, we encourage you to apply—even if your background doesn’t perfectly match the description.

Responsibilities:

• Own the end-to-end strategy and execution of programs that generate, qualify, and nurture leads for the sales team
• Design and implement scalable multi-channel campaigns that attract and engage the right audience segments
• Build and manage systems that support lead capture, segmentation, scoring, and automated nurture workflows
• Develop and execute content strategies for email outreach, website conversion, social media, webinars, newsletters, and other digital channels
• Shape the visitor journey and conversion paths across the website for different types of buyers
• Collaborate on field marketing initiatives such as trade shows, customer events, and partner activations
• Collaborate with sales leadership to define effective handoff points and follow-up cadences to maximize conversion
• Continuously measure campaign and funnel performance, using insights to optimize lead quality and pipeline contribution
• Partner with product marketing, content creators, designers, and sales to ensure alignment and consistency across all touchpoints

You Have:

• Proven experience in growth, demand generation, or performance marketing roles within B2B organizations (hardware, software, or both)
• Demonstrated ability to generate and nurture high-quality leads that convert to revenue
• Strong understanding of marketing automation, lead scoring, lead thresholds, and lifecycle workflows
• Hands-on experience with tools like Marketo, Hubspot, Salesforce, Google Analytics, and other CRM or campaign platforms
• Experience developing content for digital campaigns, including emails, landing pages, webinars, and social
• Strong collaboration skills and experience working with sales teams to align on lead quality, follow-up, and attribution
• Analytical and data-driven with a bias for execution and iteration

Bonus if You Have:

• Experience in marketing for hardware, IoT, sensors, or autonomous systems
• Experience with AI tools for sales and marketing automation
• Prior exposure to lidar, radar, cameras, or related industries
• Consulting experience or an MBA

At Ouster, we build sensors and tools for engineers, roboticists, and researchers so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help!

We are looking for an experienced Mechanical Engineer to lead sensor level mechanical projects on our current and future digital lidar products.  The ideal candidate would have experience with multi-domain mechanical projects such as electrical/mechanical integrations or opto-mechanical design.  They should be comfortable working with other departments such as Operations, Manufacturing, and Quality/Reliability as well as with external suppliers.

RESPONSIBILITIES

• Own the design of electromechanical subsystems, taking assemblies and components from R&D through NPI and sustaining.
• Ownership of CAD assemblies and drawings.
• Interface with Quality and Manufacturing to ensure designs are reliable and can be produced in high volumes.
• Work cross-functionally with electrical engineering and optics to deliver fully functioning products.

 BASIC QUALIFICATIONS

• Bachelor's degree in Mechanical Engineering, or similar engineering degree.
• 5+ years of professional experience designing and delivering mechanical hardware.
• Experience designing multi-domain highly integrated mechanical systems such as opto-mechanical, electrical integration, or hydraulics.
• Experience with technical leadership, project management and cross-functional product planning.
• Able to contribute to product development road maps and long term product vision.
• Experience with GD&T drawings and tolerance analysis.
• Professional CAD experience - SolidWorks required.
• Demonstrates ability to work in a highly cross-functional team.
• Able to work in a self-driven and demanding startup atmosphere.
• Excellent written and verbal communication skills.
• Excellent hand-on abilities assembling and troubleshooting sensors.
• Must be able to travel occasionally.

PREFERRED SKILLS AND EXPERIENCE:

• Experience developing high volume or consumer products.
• Experience launching products into volume production.
• Experience in multiple areas such as manufacturing, reliability, testing, and design.
• Experience working with mass produced opto-mechanical systems.
• Experience designing products for harsh environments.
• Experience mentoring fellow engineers.
• Experience coding in Python.
• Experience leading FEA and CFD thermal simulations.
• Knowledge of Statical Process Control.

The base pay will be dependent on your skills, work experience, location, and qualifications. This role may also be eligible for equity & benefits. ($150,000 - $250,000)

We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.

Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse

workforce. Ouster does not make employment decisions on the basis of race, color, religion,

ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability,

age, military status, or any other basis protected by local, state, or federal laws. Ouster also

strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the

San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and

conviction records for employment. If you have a disability or special need that requires

accommodation, please let us know.

About Ouster:

Ouster is a leader in high-performance lidar solutions, enabling safer, smarter transportation systems. Our BlueCity ITS solution leverages cutting-edge sensor technology to enhance traffic monitoring, road safety, and intelligent transportation systems. We are seeking a skilled Customer Support Specialist to provide exceptional support for clients deploying and maintaining our ITS solutions.

Position Overview:

As a Customer Support Specialist, you will be the primary technical resource assisting customers with the deployment, troubleshooting, and maintenance of the BlueCity ITS solution. You will collaborate closely with government agencies, transportation authorities, and internal teams to ensure smooth installations, accurate system operation, and overall customer satisfaction.

The ideal candidate would be located in New York, New Jersey, or Washington, D.C.

Key Responsibilities:

1. Pre-Installation Customer Support and Onboarding

• Train clients and end-users on system operation, traffic data analysis tools, and diagnostics.
• Assist customers with installation requirements, site surveys, and network architecture to ensure a smooth system deployment.
• Integrate lidar systems with traffic signal controllers, ensuring compatibility with NTCIP, SDLC, and other traffic actuation protocols.
• Configure and test communication with roadside units (RSUs).
• Connect system components such as PoE splitters, SDLC adapters, and CAT6 cabling within traffic cabinets.

2. Installation and Setup – Remote/Onsite Support

• Work with the software team to ensure seamless integration of real-time traffic data into cloud-based analytics platforms.
• Configure and test multimodal traffic actuation for pedestrians, cyclists, and vehicles, ensuring reliable traffic signal control.
• Conduct real-time validation of actuation logic and ensure compliance with agency-specific signal timing requirements.

3. Post-Installation Support

• Perform onsite and remote diagnostics to resolve hardware and software issues related to lidar systems, edge devices, and traffic controllers.
• Monitor and maintain system health, including firmware updates, hardware replacements, and performance optimization.
• Troubleshoot connectivity issues between field devices and cloud-based platforms, ensuring uninterrupted data transmission.
• Regularly audit system data for accuracy and promptly address client-reported issues.

4. General Customer Support & Technical Assistance

• Provide first-line support for BlueCity ITS deployments, diagnosing and resolving hardware and software issues.
• Assist customers in configuring, testing, and troubleshooting network architectures, including IP settings, SDLC, and NTCIP communications.
• Knowledge of PTP (Precision Time Protocol) for synchronizing networked devices in transportation systems or sensor deployments.
• Develop technical documentation, FAQs, and user guides to assist customers.
• Deliver customer training sessions and provide hands-on guidance for ITS system operation

Education:

• Bachelor's degree in Engineering, Transportation Systems, Electronics, or a related technical field (or equivalent experience).

Technical Expertise:

• Strong troubleshooting skills for hardware and software systems.
• Experience with ITS deployments, traffic signal systems, and advanced transportation technologies.
• Knowledge of V2X applications (BSM, PSM, and SAE J2735 messages).
• Understanding of traffic signal controller standards (TS2, TS1, 2070, ATC) and traffic cabinet communication protocols.
• Experience with Linux-based operating systems, debugging tools, and network setups (IP configurations, testing).
• Hands-on experience with PoE networking, SDLC adapters, RSU integration, and field deployments.
• Proficiency in Precision Time Protocol (PTP) for synchronized sensor deployments.
• Ability to read and interpret technical schematics, wiring diagrams, and system documentation.

Soft Skills:

• Strong communication and interpersonal skills to interact with customers and internal teams.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving skills and attention to detail.

• Hands-on experience with lidar technology or other advanced sensing solutions.
• Familiarity with cloud-based ITS solutions and remote monitoring tools.
• Understanding of cybersecurity best practices for ITS networks.

The base pay will depend on your skills, work experience, location, and qualifications. This role may also be eligible for equity & benefits. ($53,000 - $103,000)
 

We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.

At Ouster we offer a range of competitive benefits, as we believe in taking care of our employees in all aspects of their lives. Our newly renovated office, located in the Mission District of San Francisco, is a dog-friendly workplace with a kitchen stocked with snacks, fresh fruit and drinks, and a complimentary dinner catered nightly. Additional perks include 15 vacation days/10 paid holidays annually; paid parental leave; pre-tax commuter or health care/dependent care accounts; 401K match up to 4%; medical, vision and dental plans with premiums covered at 100% for the employee and 75% for dependents (Cigna or Kaiser); life insurance; and short term disability and long term disability. Ouster offers the best benefit options available because we consider the well-being of our employees a top priority.

Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.

About Ouster:

Ouster is a leader in high-performance lidar solutions, enabling safer, smarter transportation systems. Our BlueCity ITS solution leverages cutting-edge sensor technology to enhance traffic monitoring, road safety, and intelligent transportation systems. We are seeking a skilled Customer Support Specialist to provide exceptional support for clients deploying and maintaining our ITS solutions.

Position Overview:

As a Customer Support Specialist, you will be the primary technical resource assisting customers with the deployment, troubleshooting, and maintenance of the BlueCity ITS solution. You will collaborate closely with government agencies, transportation authorities, and internal teams to ensure smooth installations, accurate system operation, and overall customer satisfaction.

Key Responsibilities:

1. Pre-Installation Customer Support and Onboarding

• Train clients and end-users on system operation, traffic data analysis tools, and diagnostics.
• Assist customers with installation requirements, site surveys, and network architecture to ensure a smooth system deployment.
• Integrate lidar systems with traffic signal controllers, ensuring compatibility with NTCIP, SDLC, and other traffic actuation protocols.
• Configure and test communication with roadside units (RSUs).
• Connect system components such as PoE splitters, SDLC adapters, and CAT6 cabling within traffic cabinets.

2. Installation and Setup – Remote/Onsite Support

• Work with the software team to ensure seamless integration of real-time traffic data into cloud-based analytics platforms.
• Configure and test multimodal traffic actuation for pedestrians, cyclists, and vehicles, ensuring reliable traffic signal control.
• Conduct real-time validation of actuation logic and ensure compliance with agency-specific signal timing requirements.

3. Post-Installation Support

• Perform onsite and remote diagnostics to resolve hardware and software issues related to lidar systems, edge devices, and traffic controllers.
• Monitor and maintain system health, including firmware updates, hardware replacements, and performance optimization.
• Troubleshoot connectivity issues between field devices and cloud-based platforms, ensuring uninterrupted data transmission.
• Regularly audit system data for accuracy and promptly address client-reported issues.

4. General Customer Support & Technical Assistance

• Provide first-line support for BlueCity ITS deployments, diagnosing and resolving hardware and software issues.
• Assist customers in configuring, testing, and troubleshooting network architectures, including IP settings, SDLC, and NTCIP communications.
• Knowledge of PTP (Precision Time Protocol) for synchronizing networked devices in transportation systems or sensor deployments.
• Develop technical documentation, FAQs, and user guides to assist customers.
• Deliver customer training sessions and provide hands-on guidance for ITS system operation

Education:

• Bachelor's degree in Engineering, Transportation Systems, Electronics, or a related technical field (or equivalent experience).

Technical Expertise:

• Strong troubleshooting skills for hardware and software systems.
• Experience with ITS deployments, traffic signal systems, and advanced transportation technologies.
• Knowledge of V2X applications (BSM, PSM, and SAE J2735 messages).
• Understanding of traffic signal controller standards (TS2, TS1, 2070, ATC) and traffic cabinet communication protocols.
• Experience with Linux-based operating systems, debugging tools, and network setups (IP configurations, testing).
• Hands-on experience with PoE networking, SDLC adapters, RSU integration, and field deployments.
• Proficiency in Precision Time Protocol (PTP) for synchronized sensor deployments.
• Ability to read and interpret technical schematics, wiring diagrams, and system documentation.

Soft Skills:

• Strong communication and interpersonal skills to interact with customers and internal teams.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving skills and attention to detail.

• Hands-on experience with lidar technology or other advanced sensing solutions.
• Familiarity with cloud-based ITS solutions and remote monitoring tools.
• Understanding of cybersecurity best practices for ITS networks.

The base pay will depend on your skills, work experience, location, and qualifications. This role may also be eligible for equity & benefits. ($40,000 - $80,000)
 

We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.

At Ouster we offer a range of competitive benefits, as we believe in taking care of our employees in all aspects of their lives. Our newly renovated office, located in the Mission District of San Francisco, is a dog-friendly workplace with a kitchen stocked with snacks, fresh fruit and drinks, and a complimentary dinner catered nightly. Additional perks include 15 vacation days/10 paid holidays annually; paid parental leave; pre-tax commuter or health care/dependent care accounts; 401K match up to 4%; medical, vision and dental plans with premiums covered at 100% for the employee and 75% for dependents (Cigna or Kaiser); life insurance; and short term disability and long term disability. Ouster offers the best benefit options available because we consider the well-being of our employees a top priority.

Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.